Privacy Policy
Last updated: 6 March 2026
Neven & Co (we, us, our) respects your privacy. This Privacy Policy explains how we handle personal information collected through this website.
Contact
If you have questions about this Privacy Policy or how we handle personal information, contact: info@nevenco.au
What information we collect
We may collect personal information that you choose to provide, including:
- your name and contact details (such as email address or phone number)
- the content of enquiries you send to us
- technical information associated with website use (such as IP address, device or browser information, timestamps and pages accessed)
We do not seek to collect sensitive information. Please do not provide sensitive information unless we specifically request it.
How we collect information
We collect personal information when you:
- contact us by email
- submit an enquiry through the website contact form
- browse the website (through standard server logs and cookies used for security and site functionality)
Why we collect information
We collect and use personal information to:
- respond to enquiries and communicate with you
- discuss or provide our services
- operate, maintain and secure the website
- prevent spam, fraud and unauthorised access
- comply with legal obligations where required
We do not send marketing newsletters and we do not maintain mailing lists through this website.
Website operation
The website is built using WordPress and hosted in Australia.
We use a limited number of technical tools and plugins to support website functionality, security, performance and contact form processing. These tools may process limited technical information such as IP addresses and server logs as part of normal website operation.
Email communications
If you contact us, we will receive and store your email and any attachments you send.
Website enquiries may also be delivered to us by email through the website contact form system. These communications may be stored within our email systems and operational backups for business record-keeping.
Cookies
The website may use cookies for basic functionality, security and performance.
We do not use advertising cookies or behavioural tracking technologies.
Most web browsers allow you to control or disable cookies through browser settings, although some site features may be affected.
Disclosure of information
We do not sell personal information.
We may disclose personal information to:
- website hosting and IT service providers who support the operation of the website and email systems
- professional advisers such as legal or accounting advisers
- regulators, courts or law enforcement where required or authorised by law
Overseas disclosure
The website is hosted in Australia. However, internet communications (including email routing) may involve overseas networks.
If we adopt services in future that store or process personal information outside Australia, this Privacy Policy will be updated.
Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and confidentiality cannot be guaranteed in all circumstances.
Access and correction
You may request access to personal information we hold about you and request correction if it is inaccurate or out of date.
Requests can be made by contacting info@nevenco.au. We may need to verify your identity before responding.
Complaints
If you have a privacy concern or complaint, contact info@nevenco.au. We will consider the matter and respond within a reasonable time.
Updates
This Privacy Policy may be updated from time to time. The current version will always be available on this website.